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Transform your service into an experience worth sharing

Leave no frond unturned with 1:1 consulting to help you focus on what's most important for your business and leave the rest.

Two pineapples - one coach and one a winner with a medal

When we work together, you'll:

Eliminate second-guessing by having a sounding board that knows your business

Skip things that don't add value to your customers or to your business

Find the right balance between service, experience, and being you

Identify and use what makes you unique with customized strategy sessions

By the end of working together, you'll have:

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Customer Service SOP & Action Plan

Have a plan and resources for every situation that comes up. From general questions to that one customer who's threatening to leave a bad review if they don't get a refund.

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Customer Experience Mapped

Make the moments that matter most to your customers bring you the highest ROI. Stay 5 steps ahead and your customers will think you're psychic. 🔮

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Unique
Flavour Bomb

This is your signature move. Create a moment uniquely you and prompt your customers to tell everyone they know about your business.
 

It's about your experience, too

Having best laid plans will be useless if they don't align with who you are and your needs. When you're the only one in the business, you have to build things so they work for you, too.

1:1 Pineapple Perks

Your path to creating a Five Pineapples Experience differs from anyone else's.

We'll do a deep dive assessment to see exactly what you need in your customer service systems and customer experiences. Then, we'll create an action plan before rolling our sleeves and getting to work.

  • What is a Five Pineapples Experience?
    A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
  • What's the difference between customer service and customer experience?
    While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
  • What's a "Flavor Bomb"?
    If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.

What you'll do now

Step 1
Step 2
Step 3
Join the waitlist for your invite

I'm still building the first draft run. I'll invite you first when the opportunity to work together comes up.

Recommendations

We'll have a 25-minute chat so I can better understand your needs and goals. I'll send you an initial, "Here's what I would do if I were you" summary.

Commitment

If we mutually decide it's a good fit, I'll send you an invoice, then we take the next step based on which path you choose.

Create better customer experiences, attract and retain more customers.

Personal service solopreneurs like you just want to do what you love without unnecessary headaches. You want customers who value and appreciate your work. You want to focus more on providing a great experience and less on where the next lead is coming from.

 

I can help you do that by helping you find and fill the gaps in your customer service and customer experience. 

Take the first step now:

Invest in your business, yourself, and your customers

(And get the sweetest business tax write off)

Starts at

$8,000

Investment depends on scope of work involved

Let's make a Pineapple Pact

If you're not feeling satisfied with the workshop and it's not aligning with what I've presented here or we mutually agreed upon, then I'll refund you.

Pineapple laying down with face in hands staring sweetly
Super confused pineapple scratching their head
  • What is a Five Pineapples Experience?
    A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
  • What's the difference between customer service and customer experience?
    While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
  • What's a "Flavor Bomb"?
    If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.
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