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Eliminate second-guessing by having a sounding board that knows your business
Skip things that don't add value to your customers or to your business
Find the right balance between service, experience, and being you
Identify and use what makes you unique with customized strategy sessions
By the end of working together, you'll have:

Customer Service SOP & Action Plan
Have a plan and resources for every situation that comes up. From general questions to that one customer who's threatening to leave a bad review if they don't get a refund.

Customer Experience Mapped
Make the moments that matter most to your customers bring you the highest ROI. Stay 5 steps ahead and your customers will think you're psychic. 🔮

Unique
Flavour Bomb
This is your signature move. Create a moment uniquely you and prompt your customers to tell everyone they know about your business.
It's about your experience, too
Having best laid plans will be useless if they don't align with who you are and your needs. When you're the only one in the business, you have to build things so they work for you, too.
A few things we'll do together
Your path to creating a Five Pineapples Experience differs from anyone else's.
We'll do a deep dive assessment to see exactly what you need in your customer service systems and customer experiences. Then, we'll create an action plan before rolling our sleeves and getting to work.
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What is a Five Pineapples Experience?A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
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What's the difference between customer service and customer experience?While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
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What's a "Flavor Bomb"?If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.
1:1 Pineapple Perks
When you're a VIP (Very Important Pineapple), you're entitled to a few perks that make creating your Five Pineapples Experience easier.
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What is a Five Pineapples Experience?A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
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What's the difference between customer service and customer experience?While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
-
What's a "Flavor Bomb"?If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.
What you'll do now
Step 1
Step 2
Step 3
Book Your Pineapple Power Chat
Answer a few questions for me before hand so I can do my homework before we chat.
Recommendations
We'll have a 25-minute chat so I can better understand your needs and goals. I'll send you an initial, "Here's what I would do if I were you" summary.
Commitment
If we mutually decide it's a good fit, I'll send you an invoice. Then it's time for us to get to work.
Create better client experiences,
feel confident in your prices
Personal service solopreneurs like you just want to do what you love and feel confident in charging for your services. You want clients who value and appreciate your work. You want to focus more on providing a great experience and less on if customers think you're too expensive.
I can help you do that by helping you find and fill the gaps in your customer service and customer experience.
Take the first step now:

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What is a Five Pineapples Experience?A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
-
What's the difference between customer service and customer experience?While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
-
What's a "Flavor Bomb"?If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.