In the personal service solopreneur world, you are a unique breed.
You love being of service.
So much so that you're a little all over the place.
Late night responses, delivering services outside of normal hours, and bending over backwards because you want customers to have a good experience.
And if you're being honest, it's also because you're a little terrified of a less than perfect review.
It all feels like a circus most days, but it’s your circus damn it. You love your flying monkeys.
You just sorta wished they'd fly in formation.
My Journey To The Yellow Pineapple Path
On paper, I've worked a lot of different jobs.
Everything from retail management to helping coaches build their businesses over the 7 last years. Plus a lot of interesting jobs in between.
In reality, they've all been the same job: manage the chaos and take such good care of clients that they keep coming back.
It's a balancing act. There's an art to delivering services that not only meet expectations but also set a new standard without letting clients run over you.
The trick is to build and plan with a blend of empathy, creativity, and clear boundaries.
I built Five Pineapples Consulting for my fellow overthinkers, the anxious, the people-pleasers—the personal service solopreneurs who are passionate about the service they offer but struggle to feel confident in charging for their services.
I believe in creating Five Pineapple Experiences that dazzle without demanding the impossible. It's about exceeding expectations while safeguarding your peace of mind and respecting your limits.
You deserve to say your pricing with pride and know that it's worth it. You just need to give your customer experiences the Pineapple Touch.
I'm here to show you how.
%20(5).png)
.png)
My Phil•osophy
Meet Phil, the company mascot.
His name is short for Philophrosyne (feel-aw-fraw-seen-ee) meaning "friendly-minded".
Philophrosyne was the spirit of welcome, friendliness, and kindness in Greek mythology. She was one of the four younger Charities.
Phil represents the company's spirit: friendly, fun, bright, and quirky.
Our goal is to always channel our inner Phil.
Why Pineapples?
Businesses are traditionally rated on a star based system that goes up to five stars. To me, a five star review simply means you've met customer expectations.
Stars are the golf clap of ratings.
Five stars don't create loyal customers. A Five Pineapples Experience will, though. You earn five pineapples by creating a customer experience that is so mind-blowingly awesome, thoughtful, and unique that customers can't believe you don't charge more.
Pineapples also represent hospitality, welcome, and celebration. Yellow is also my favorite color. As you'll learn, I can't let a good theme go, so I really hope you like pineapples.
-
What is a Five Pineapples Experience?A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
-
What's the difference between customer service and customer experience?While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
-
What's a "Flavor Bomb"?If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.