Say goodbye to...
Burn out from trying to keep up with customer demands
Winging it when difficult customers come up or things to sideways
Begging for referrals and testimonials
Feeling confused about what customers really want & how to deliver it
By the end, you'll have built:
Customer Service SOP & Action Plan
Have a plan and resources for every situation that comes up. From general questions to that one customer who's threatening to leave a bad review if they don't get a refund.
Customer Experience Mapped
Make the moments that matter most to your customers bring you the highest ROI. Stay 5 steps ahead and your customers will think you're psychic. 🔮
Unique
Flavour Bomb
This is your signature move. Create a moment uniquely you and prompt your customers to tell everyone they know about your business.
It's about your experience, too
Having best laid plans will be useless if they don't align with who you are and your needs. When you're the only one in the business, you have to build things so they work for you, too.
Create better customer experiences, attract and retain more customers.
Personal service solopreneurs like you just want to do what you love without unnecessary headaches. You want customers who value and appreciate your work. You want to focus more on providing a great experience and less on where the next lead is coming from.
I can help you do that by helping you find and fill the gaps in your customer service and customer experience.
Take the first step now:
Invest in your business, yourself, and your customers
(And get the sweetest business tax write off)
Let's Make a Pineapple Pact
If you don't feel the workshop has met the standards I've presented just let me know before the halfway point of the workshop. I'll provide a full refund.
