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Raising your price is scary
Price is the number one reason clients say they quit using a service.
So if you raise the price of your services, surely your clients will quit in mass.
Here's the thing: a price objection is a half-truth.
What clients mean is they aren't getting the right value for the price.
You deserve to be paid well for your service. And when you create a client experience that highlights what clients value and exceeds expectations - raising your price won't be so scary.
In a market full of apples, be a pineapple.
Nurture strong roots
Personalized, empathetic customer service sparks:
"I can trust you to take care of me."
Earn your crown
pineapple
Meaningful experiences make customers think:
"I never want to hire anyone else."
Make them talk
Drop a Flavor Bomb to
make them think:
"I have to tell others!"
Deliver more than a service - Deliver an experience.
The Five Pineapples design process is three steps.
Get the lay
of your land
1
We'll audit your situation so we can focus on changes that bring in $$$$.
2
Design your framework
Design the framework so you know what to do each step of your customers' journey.
3
Enjoy the fruits
of your labor
Roll it out and prepare to raise your prices with ease
Let's talk
Your Client Experience Wingwoman
Raising your prices feels a bit like asking out a long time friend you've had a major crush on .
They laugh at your jokes, send you memes that only you two get, and you think there's a vibe. Maybe.
You could ask them out and maybe they say yes. But if they say no... the rejection would be brutal and have you Googling how to befriend crows.
Because it's so scary (and honestly having a murder of crows for companions sounds cool), you end up stuck - day dreaming about what could have been.
Then they start dating some schmuck. I'm sorry, what?!
That sinking feeling in your stomach, the what could have been, is far worse than the potential rejection you imagined.
As cheesy as it is, getting clients to pay more for your service isn't that different from dating.
If you want a certain type of partner, you learn what they value and do the work to embody those values. The same goes for your clients.
That’s where I come in. Think of me as your client experience wingwoman.
I help solopreneurs who provide services to consumers figure out what your clients actually want so you can build a client experience that adds to the value of your service.
With the right client experience, raising your price won't feel like a gamble - it will feel a smart investment.
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Hi, I'm Amber. 👋
Nice things people have said:
Pick your pineapple path
The Price Audit
Who it's for:
You want a sanity check on how you price your service and if there's room to raise it.
-
Know Your Numbers:
How much are you actually making with your service?
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Find Your Price Sweet Spot:
Find out if you’re charging too much or too little
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Raise Your Prices Strategy
Get actionable suggestions to raise (or justify) your price and make it work for you.
The Tune-Up
Who it's for:
You want to improve one impactful part of your experience instead of overhauling everything.
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Find Your Focus:
We'll look at your situation together and find one aspect to address for the biggest impact.
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Break It Down: Take it apart and find opportunities to give it a major flavor boost.
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Polish It Up: Rebuild it with intentional upgrades that leave your customers saying, "Wow!"
VIP* Experience
Who it's for:
You want to do a full client experience makeover.
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Elevate Your Entire Experience: Nail every touch point, from first impression to lasting impact.
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Uniquely Yours:
Drive word-of-mouth buzz with a signature Flavor Bomb.
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Streamlined For Sanity:
Create systems that work for your clients—and make running your business easier for you.
*Very Important Pineapple
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What is a Five Pineapples Experience?A Five Pineapples Experience is a rating you strive to achieve. A 5-star review says you’ve met customer expectations. A Five Pineapples Experience is how you make your customers feel. In short, it makes your customers say, “Holy shit. That was awesome. I need to tell everyone I know.” And you do that by deeply understanding your customers and tailoring what you do around that.
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What's the difference between customer service and customer experience?While customer service can fall under the umbrella of customer experience, I see them differently. Customer service is the technical way you take care of your customers. Customer experience is what you do to make your customers feel a certain way. If you want to retain and attract customers - Know what they want, need, the feeling they're looking for, and add your flavor bomb to take it to the next level.
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What's a "Flavor Bomb"?If you want customers to spread the word about you, you need to drop a Flavor Bomb. This is your signature moment that every customer gets to experience with you. Where The DoubleTree by Hilton gives out cookies and Zunzi’s shouts “Shit yeah!” every time you place a food order, you need your own thing that makes customers talk.